Complaints Procedure

Complaints Procedure

We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.

If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has responsibility for your work. 

If you do not wish to refer your complaint to that person, or you are not satisfied with that person's response to your complaint, you may refer your complaint to Ingrid Taylor, Principal of Taylor Shaw. 
Ingrid can be contacted as follows:

  • by letter;
  • by email by telephone: (03) 379 4114

The Law Society also maintains a complaints service and you are able to make a complaint to that service. 
To do so you should contact the:

New Zealand Law Society (Canterbury-Westland Branch) 
307 Durham Street, 
PO Box 565, 
Christchurch 8140, 
Ph (03) 366 9184.