{"id":75,"date":"2022-11-29T00:07:15","date_gmt":"2022-11-29T00:07:15","guid":{"rendered":"https:\/\/taylorshaw.co.nz\/?page_id=75"},"modified":"2023-12-04T09:33:12","modified_gmt":"2023-12-03T20:33:12","slug":"complaints-procedure","status":"publish","type":"page","link":"https:\/\/taylorshaw.co.nz\/firm\/complaints-procedure\/","title":{"rendered":"Complaints Procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"75\" class=\"elementor elementor-75\">\n\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27c3c065 e-con-boxed e-con\" data-id=\"27c3c065\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5a3691eb elementor-widget elementor-widget-heading\" data-id=\"5a3691eb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.1 - 17-01-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Complaints Procedure<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2d2465c e-con-boxed e-con\" data-id=\"2d2465c\" data-element_type=\"container\" data-settings=\"{&quot;content_width&quot;:&quot;boxed&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4534ff5 elementor-widget elementor-widget-text-editor\" data-id=\"4534ff5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.10.1 - 17-01-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#818a91;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#818a91;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<h4>Complaints Procedure<\/h4>\n<p>We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly.<\/p>\n<p>If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has responsibility for your work.&nbsp;<\/p>\n<p>If you do not wish to refer your complaint to that person, or you are not satisfied with that person&#8217;s response to your complaint, you may refer your complaint to James Pullar, Principal of Taylor Shaw.&nbsp;<br>James can be contacted as follows:<\/p>\n<ul>\n<li>by letter;<\/li>\n<li>by email at james@taylorshaw.co.nz&nbsp;<\/li>\n<li>by telephone: (03) 379 4114<\/li>\n<\/ul>\n<p>The Law Society also maintains a complaints service and you are able to make a complaint to that service.&nbsp;<br>To do so you should contact the:<\/p>\n<p><strong>New Zealand Law Society (Canterbury-Westland Branch)&nbsp;<\/strong><br><strong>307 Durham Street,&nbsp;<\/strong><br><strong>PO Box 565,&nbsp;<\/strong><br><strong>Christchurch 8140,&nbsp;<\/strong><br><strong>Ph (03) 366 9184.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Complaints Procedure We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. If you have a complaint about our services or charges, you may refer your complaint to the person in our firm who has responsibility for your work.&nbsp; If you do not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":68,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.14 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Complaints Procedure - Taylor Shaw | Barristers and Solicitors in Christchurch<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/taylorshaw.co.nz\/firm\/complaints-procedure\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Complaints Procedure - Taylor Shaw | Barristers and Solicitors in Christchurch\" \/>\n<meta property=\"og:description\" content=\"Complaints Procedure We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. 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